Refund & Return Policy

Last updated: May 5, 2026

At Iron Ethos, we stand behind the quality and performance of our knives. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may request a return or exchange within 30 days of delivery.

To be eligible for a return:

Item must be unused, unsharpened, and in original condition
Must include original packaging, box, and accessories
No visible wear, damage, or modification

Due to the nature of EDC knives, used or carried knives cannot be returned.

2. Non-Returnable Items

The following items are not eligible for return:

Used, sharpened, or modified knives
Custom or limited-edition items
Final sale / clearance items
Items damaged due to misuse (e.g., prying, throwing, improper use)

3. Defective or Damaged Items

If your item arrives:

Damaged
Defective
Incorrect

Please contact us within 7 days of delivery with:

Order number
Photos or video of the issue

We will offer:
Replacement (preferred)
Or full refund

4. Return Process

To initiate a return:

Email: info@iron-ethos.com
Provide:
Order number
Reason for return
Product photos

 

5. Return Shipping
United States Orders:
Customer is responsible for return shipping unless:
Item is defective
Wrong item was shipped

 

6. Refunds

Once your return is received and inspected:

Refund will be issued to original payment method
Processing time: 10–15 business days

Notes:

Original shipping fees are non-refundable
Refund may be delayed depending on bank/card provider

7. Exchanges

We only replace items if they are:

Defective
Damaged

If you need a replacement:

Contact support first
We will ship a replacement once approved

8. Restocking Fee
No restocking fee for standard returns
However, we reserve the right to apply a fee if:
Item is returned in non-resellable condition

9. Order Cancellation
You may cancel your order at any time before it has shipped for a full refund. Once your order has been dispatched and a tracking number has been issued, cancellation is no longer possible — please refer to our Returns process instead.
To request a cancellation, contact us at info@iron-ethos.com with your order number.