Contact information
Contact Information
Iron Ethos is committed to clear and responsive communication with our customers. Below are the official channels through which you may reach us.
Customer Service Email
For all order inquiries, product questions, warranty claims, shipping issues, returns, and general support:
service@iron-ethos.com
Response Time
We aim to respond to all inquiries within 1–2 business days (Monday through Friday, excluding public holidays). During high-volume periods, response times may extend up to 3 business days. We appreciate your patience.
Business Hours
Our customer service team operates Monday through Friday, 9:00 AM – 6:00 PM (UTC+8). Inquiries received outside of business hours will be addressed on the next business day.
Website
www.iron-ethos.com
How to Reach Us
Please email service@iron-ethos.com with the following information to help us assist you faster:
- Your order number (if applicable)
- The email address used to place your order
- A clear description of your inquiry or issue
- Photos or screenshots, where relevant
Mailing & Returns Address
For shipping origin and return address details, please refer to our Shipping Policy and Refund Policy. Do not ship returns without first contacting us at service@iron-ethos.com to receive return instructions.
A Note on Phone Support
Iron Ethos currently does not offer phone-based customer service. All support is handled via email so that we can maintain accurate records of every conversation and provide thorough, traceable assistance.
Last updated: May 2026